With Reference Privacy Policy
This policy explains how With Reference, an e-commerce website operating as a sole trader, collects, uses, stores and shares personal data obtained through its website. With Reference is responsible for deciding how and why personal data is used and is subject to the UK GDPR.
1. Scope of the policy
The policy applies only to use of the With Reference website. If the website links to third-party websites, those third parties may collect data under their own privacy policies.
2. Children’s data
With Reference does not expect to collect personal data from anyone under 13 years old. If such data is shared, users are asked to notify With Reference so it can be deleted. Parents or guardians are responsible for overseeing website use by children under 13.
3. Personal data collected
With Reference may collect:
Name, address and contact details
Email address and telephone number
Gender, if provided
Billing, transaction and payment information
Feedback or information sent by phone, email, post or social media
Account details, usernames and login details where available
Website activity and usage information
Contact history, purchase history and saved items
Survey, competition and promotion responses
If required personal data is not provided, delivery of goods may be delayed or prevented.
4. How data is collected
Personal data is collected:
Directly, when users provide information, create an account, contact With Reference, purchase products, complete surveys or enter competitions
Indirectly, through browsing activity and cookies or tracking technologies
5. Why personal data is used
With Reference uses personal data only where it has a lawful reason, including:
User consent
Compliance with legal or regulatory obligations
Contract performance, such as fulfilling orders
Legitimate business interests, provided these do not override user rights
Data may be used to:
Create and manage customer accounts
Fulfil orders and provide products
Communicate non-marketing updates
Analyse website use
Customise website content
Protect systems and data
Keep customer records updated
Carry out statistical business analysis
Market products to existing and former customers
Support audits and quality checks
Handle corporate transactions or restructuring
6. Special category data
With Reference does not process special category personal data. If this changes, it will ensure processing is legally permitted.
7. Marketing
With Reference may send marketing updates about products, offers, promotions and new products by email, text, phone or post.
Users can opt out at any time by:
Contacting contactus@withreference.store
Using the unsubscribe link in emails
The policy states that personal data will not be sold to other organisations for marketing purposes.
8. Sharing personal data
With Reference may share personal data with:
Payment service providers
Warehouses
Delivery and printing companies
Marketing agencies
Website hosts, including Hostinger
Website analytics providers
Auditors
Professional advisers
Law enforcement, courts, tribunals and regulators
Parties involved in mergers, acquisitions, asset sales, IPOs or insolvency situations
With Reference allows third parties to handle personal data where appropriate safeguards and contractual obligations are in place.
9. How long data is kept
Personal data is kept only for as long as needed for the purpose it was collected, including:
Fulfilling orders
Handling returns, complaints and queries
Meeting legal and accounting duties
Defending or pursuing legal claims
Different types of data may have different retention periods.
10. International transfers
Personal data may be transferred outside the UK and EEA, including to service providers. Where this happens, With Reference will use lawful safeguards such as:
Adequacy regulations or decisions
Standard contractual clauses
Other lawful transfer mechanisms or exceptions
Users will be informed of changes to transfer destinations or mechanisms where required.
11. Cookies and tracking
The website uses cookies to recognise users, store preferences, support checkout and improve website functionality.
The policy lists several essential cookies used for:
Security and anti-fraud
Login and session management
Cookie banner settings
Monitoring and debugging
Stability and effectiveness measurement
Users can manage or withdraw cookie consent through the website tools or cookie banner. Turning off cookies may reduce website functionality.
12. Third-party cookies
The policy says third-party cookies will be identified where used. With Reference does not allow third parties to place cookies without consent and says third-party cookies are governed by the relevant third party’s own privacy and cookies policy.
13. User rights
Users generally have rights under data protection law, including:
Access to a copy of personal data
Correction of inaccurate data
Erasure / right to be forgotten
Restriction of data use
Data portability
Objection to direct marketing or certain other processing
Not being subject to certain automated decisions without human involvement
To exercise rights, users must provide enough information to identify themselves and explain which right they want to exercise.
14. Security
With Reference has security measures to prevent personal data from being lost, misused or accessed unlawfully. Access is limited to those with a genuine business need. The business also has procedures for suspected data breaches and will notify users or regulators where legally required.
15. Complaints
Users should contact With Reference first with concerns. They also have the right to complain to:
The UK Information Commissioner (ICO)
A relevant EEA data protection supervisory authority, where applicable
The UK ICO can be contacted via its complaint website or by phone on 0303 123 1113.
16. Changes to the policy
With Reference may update the privacy policy from time to time. If significant changes are made, users will be informed through the website or by another method such as email.
17. Contact details
For questions, complaints or rights requests, users can contact With Reference at: