With Reference Returns/Refund Policy
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. If your goods are faulty, you can get a refund.
Up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most but not all cases;
Up to a reasonable period of time: if the goods do not last a reasonable length of time, you may be entitled to some money back.
We will aim to reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us by e-mail contactus@withreference.store